store policy
DISCLAIMER
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All of the information provided by CITRO on our official Site (Sites) and/or any products, services, software, tools, applications, features or functionality offered, or made available on or through the website (including any CITRO Independent Consultant personal web pages provided through the website, collectively, the "Site") are not in any way intended to provide medical or business advice. CITRO not intended to create any esthetician, doctor, or business relationships. No product contained on the CITRO site (sites) should be interpreted as, nor is it intended to be used for medical diagnosis or treatment. CITRO site (sites) should never be used in place of the advice a physician or other qualified health care providers. As with any product it is recommended you ask your physician. Any use of our interactive tools contained on the Site (Sites) are provided to assist you in your personal research on skincare issues. The results from the use of CITRO site (sites) products may vary depending upon the individual. CITRO makes no guarantees in regards to the results that you may experience. CITRO strongly recommends that you consult with your physician or other qualified health care providers before beginning any product regimen or treatment. You should not disregard or delay seeking medical advice based upon any information provided on the Site. For more information, please read the CITRO Policies & Procedures.
CITRO and its affiliates do not guarantee that CITRO Independent Consultants participating in our business opportunities described on the Site will generate any income. As with any business, each Consultant’s business results may vary. They will be based on the Consultant’s individual capacity, business experience, expertise, and motivation, among other factors. Readers are cautioned not to place undue reliance on all of the information found on this Site. We urge you to perform your own personal due diligence before you make any decision to participate.
MASSACHUSETTS TRANSPARENCY IN SUPPLY CHAINS ACT
On November 21, 2011, Governor Deval Patrick signed into law House Bill 3808, An Act Relative to the Commercial Exploitation of People. The law took effect February 19, 2012. which is aimed at eliminating slavery and human trafficking from product supply chains, went into effect in Massachusetts. The act requires retail and manufacturing companies to disclose their efforts to ensure that their supply chains are free from slavery and human trafficking.
In accordance with the Massachusetts Transparency in Supply Chains Bill 3808, An Act Relative to the
Commercial Exploitation of People. The law took effect February 19, 2012. Bill 3808, CITRO and each of its affiliates (together "CITRO") are committed to a work environment that is free from human trafficking and forced labor. CITRO is committed to conducting business in a legal, ethical and responsible manner. To formalize the same expectations of our suppliers, CITRO requires that all of its vendors comply with all local laws in each jurisdiction, including those relating to human trafficking and forced labor, and has developed a Supplier Code of Conduct that addresses all ethical and environmental considerations relating to supply chain transparency. CITRO is satisfied that each of its suppliers meets or exceeds CITRO standards. To address the requirements of the Massachusetts Transparency in Supply Chains Act, CITRO has made the following efforts:
Verification. CITRO requires direct material suppliers to comply with all laws and to not engage in the employment of child, forced, indentured, involuntary, prison or uncompensated labor.
Audits. CITRO does not currently conduct compliance audits of our suppliers to evaluate compliance with CITRO standards for trafficking and slavery in supply chains. However, we will consider measures such as audits or third-party verification for any suppliers we determine to be in violation.
Certification. CITRO currently does not require direct material suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business.
Accountability. CITRO maintains internal accountability standards and procedures, including procedures for reporting violations, as well as confidentiality and whistleblower protections, for employees or contractors failing to meet company standards regarding slavery and trafficking.
Training. CITRO provides training to ensure that its employees with direct responsibility for product supplier management are knowledgeable and aware of the issues and concerns surrounding the supply chain, including mitigating the risk of human trafficking and slavery.
CITRO COSMETICS AND SKIN CARE ACCESSIBILITY STATEMENT
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CITRO is committed to providing our customers with the best possible website that is accessible to the widest possible audience. Regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA.
If you experience any difficulty in accessing any part of this website, please send us an email at info@citrocompany.com and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or that is accessible for you consistent with applicable laws.
TERMS & CONDITIONS
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Welcome to CITRO. We hope that you enjoy your visit, and find our website use friendly, helpful, and informative. We also hope your visit will answer your questions about CITRO, along with our make up tools, and our direct selling program is easy to navigate.
Before using or registering with CITRO, please read the following Terms and Conditions ("Terms") carefully. These Terms govern your access to and use of the CITRO Online website and any products, services, software, tools, applications, features or functionality offered or made available on or through the website, including any CITRO Independent Consultant personal web pages provided through our Site, (Sites). Your access to and use of the Sites is conditioned on your acceptance of our terms, and in compliance with these Terms. If you do not accept these Terms, you will not be permitted to access or use the Site, and any violation of these Terms may result in termination of your ability to access and use the Site.
In order to use the Site, you must be at least 16 years of age. You represent that you are at least 16 years old. If you are not at least 16 years of age, please do not access, use or register with the Site.
We reserve the right at any time to change all or any part of these Terms; change the Site, including by eliminating or discontinuing any content or feature of the Site; and change any fees or charges for use of the Site. Any changes made will be effective immediately. Please return to this page periodically to read and view the most current version of our terms.
If you are a CITRO Independent Consultant, your access to and use of the Site (including your personal web page, if any) is also governed by the terms and conditions of your Consultant Agreement, including the CITRO Policies and Procedures.
As used in these Terms, "we," "our," "us" and "CITRO" refers to CITRO, including its subsidiaries and affiliates.
1. Registration
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When setting up an account with CITRO and you place orders through the Site, you agree to (a) provide accurate, current and complete information about yourself as prompted by our registration form. (b) maintain and update your information to keep it accurate and complete. You acknowledge that, if any information you have provided is not true, accurate, current or is incomplete, CITRO reserves the right to terminate your access and the use of our Site. Our use and disclosure of any such information that you provide is governed by our Privacy Policy.
As part of the account set-up and registration process, you may be asked to select a username and password. We may refuse to grant you a username for any reason in our sole discretion, including in the event that we determine that such username impersonates someone else, is illegal, vulgar, or otherwise offensive, or is protected by trademark or other proprietary rights law, or otherwise may cause confusion. You will be responsible for the confidentiality and use of your username and password and agree not to transfer or resell your use of or access to the Site to any third party. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.
2. Your Use of the Site
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Subject to and conditioned upon your compliance with these Terms, we grant to you a non-exclusive, non-transferable, non-sublicensable, limited right and license to access and use the Site, including any images, text, graphics, sounds, data, links and other materials incorporated into the Site (other than your Submissions, as defined in Section 3 below), solely as made available by us and solely for your own personal purposes. The Site, including all such materials and all intellectual property rights therein, remain the property of CITRO or its licensors or suppliers. Except as expressly authorized by these Terms, you may not use, reproduce, distribute, modify, transmit or publicly display any portion of the Site without the written consent of CITRO. While using the Site, you will agree not to:
Defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, or use any fraudulent, misleading or inaccurate email address or other contact information;
Restrict or inhibit any other user from using the Site, including, without limitation, by means of "hacking" or defacing any portion of the Site;
Violate any applicable laws or regulations;
Express or imply that any statements you make are endorsed by CITRO, without our prior written consent;
Upload to, transmit through, or display on the Site (a) any material that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes CITRO or any third party’ intellectual property or other rights; (b) any confidential, proprietary or trade secret information of any third party; or (c) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except as otherwise expressly permitted by CITRO);
Engage in spamming or flooding;
Transmit any software or other materials that contain any viruses, worms, trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site;
Remove any copyright, trademark or other proprietary rights notices contained in or displayed on any portion of the Site;
"Frame" or "mirror" any portion of the Site, or link to any page of or material on the Site other than the URL located at https://www.citrocompany.com or the URLs provided by us to you for such purposes as part of the Site, without our prior written authorization;
Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, "data mine" or in any way reproduce or circumvent the navigational structure or presentation of the Site; or
Harvest or collect information about users of the Site without their express consent.
We will terminate your access to CITRO, and use of the Site (Sites) immediately, if you fail to comply with the above rules.
3. Your Submissions
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In the event that you post or upload to the Site, or otherwise submit to CITRO as part of your use of the Site (Sites), any materials including, without limitation, photographs and other images, text, graphics, sounds, data, links and other materials (collectively, "Submissions"), you will retain ownership of such Submissions, and you hereby grant us and our designees a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, fully paid-up, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, and publicly display and perform such Submissions, in connection with the Site. Except for the foregoing license, we do not claim ownership of any copyright in your Submissions. You represent, warrant and covenant that you own or otherwise possess all necessary rights with respect to your Submissions, and that your Submissions do not and will not infringe, misappropriate, use or disclose without authorization, or otherwise violate any intellectual property or proprietary right of any third party, and are not unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable.
None of the Submissions will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Submissions. You acknowledge and agree that we may (but are not obligated to) do any or all of the following, at our discretion: (a) monitor and/or filter any Submissions (including without limitation by means of blocking or replacing expletives or other language that may be deemed harmful or offensive); (b) alter, remove, or refuse to send, transmit or otherwise use any Submission (including, without limitation, by suspending the processing and shipping of any order relating to any Submission); and/or (c) disclose any Submissions, and the circumstances surrounding the transmission or use thereof, to any third party in order to operate the Site; to protect our affiliates, distributors, partners, licensors, advertisers, sponsors, and users; to comply with legal obligations or governmental requests; to enforce these Terms; or for any other reason or purpose.
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We recommend that you keep back-up copies of your Submissions on your hard drive or other personal system, as the Site is not intended to be used as a back-up solution for storing your Submissions.
4. Forums
The Site may permit users to share their Submissions with other users, including through our user forums ("Forums"). Some Forum participants may use anonymous screen names and may have no other connection with CITRO. A large volume of material is available in our Forums, blogs, and other social media avenues. Forum participants may occasionally post messages or make statements, whether intentionally or unintentionally, that are inaccurate, misleading or deceptive. We neither endorse nor is CITRO responsible for such messages or statements, or for any opinion, advice, information or other utterance made or displayed on the Site by third parties, whether such third parties are users of the Site or others. The opinions expressed in the Forums reflect solely the opinions of the participants and may does not reflect the opinion of CITRO. We are not responsible for any errors or omissions in articles or postings, for hyperlinks embedded in messages or for any results obtained from the use of such information. Under no circumstances will we or our affiliates, suppliers or agents be liable for any loss or damage caused by your reliance on such information obtained through the Site. We may, but have no obligation to, monitor the Forums and any materials displayed, transmitted or otherwise made available on or through the Forums.
5. Making Purchases
If you wish to make any purchases of any product or services through the Site, we will ask you to supply certain information applicable to your purchase, including, without limitation, payment and other information. Any such information will be treated as described in our Privacy Policy. All information that you provide to us or our third party payment processor must be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Verification of information applicable to a purchase may be required prior to our acceptance of any order. Price and availability of any products or services are subject to change without notice, and our current prices can be found on the Site. Title and risk of loss for any purchases pass to you upon our delivery to our carrier. We reserve the right to ship partial orders (at no additional cost to you), and the portion of any order that is partially shipped may be charged at the time of shipment. All purchases of CITRO products through the Site by customers are subject to our Customer Satisfaction Guarantee, which can be viewed at our Satisfaction Guarantee. If you are a CITRO Independent Consultant, the terms of your Consultant Agreement, including the CITRO Policies and Procedures, also apply to your purchases through the Site.
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6. Product Information
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All material and information presented by CITRO is intended to be used for personal educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or diseases. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Site is not meant to serve as a substitute for professional medical advice: this Site is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. CITRO does not give or intend to give any answers to medical related questions and this Site does not replace any medical professional or medical resource. CITRO does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Site. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
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7. Copyright Issues
CITRO is committed to protecting copyrights and expects users of the Site to do the same. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any material used or displayed on or through the Site infringes your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the Site; (d) the name, address, telephone number and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.copyright.gov/ for details. DMCA notices and counter-notices regarding the Site should be sent to:
CITRO
179 Bear Hill Road
Suite #104
Waltham, MA 02451
ATTN: Copyright Protection
Email info@citrocompany.com
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8. Web Addresses (URLs)
As part of the personal webpage program that CITRO offers to its Independent Consultants, we may provide you with access to and use of certain personalized pages on the Site and the corresponding web addresses (URLs) chosen by you. However, we do not guarantee the availability of any particular web page or URL, and we reserve the right, at any time and in our sole discretion, to reclaim, suspend, terminate and/or transfer any such web page or URL as described in the Consultant Agreement.
9. Term and Termination
These terms shall remain effective until terminated as set forth herein. We may immediately terminate these Terms, and/or your access to and use of the Site or any portion thereof, at any time and for any reason, with or without cause, upon notice to you. Upon termination of these Terms, you will cease all use of the Site. If you are a CITRO Independent Consultant, you may have different or additional rights and obligations with respect to use of the Site as set forth in your Consultant Agreement. Except for the license to access and use the Site granted to you in Section 2, the rights and obligations of the parties as set forth herein will survive termination.
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10. Third-Party Websites, Software and Sites
The Site may direct you to websites operated by third parties and/or products and services offered by third parties, including the RF Mall ("Third Party Properties"). We have not reviewed all of the Third Party Properties to which you may be directed and we have no control over such Third Party Properties. We are not responsible for (a) the content and operation of such Third Party Properties, or (b) the privacy or other practices of such Third Party Properties. The fact that the Site directs you to such Third Party Properties does not indicate any approval or endorsement of any Third Party Properties. We direct you to such Third Party Properties only as a convenience. You are responsible for the costs associated with such Third Party Properties, including any applicable license fees and service charges. Accordingly, we encourage you to become familiar with the terms of use and practices of any such Third Party Properties.
11. Mobile Services
If you access the Site via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Please be aware that your carrier’s normal rates and fees, such as text messaging fees or data charges, will still apply.
12. Access By Minors
Pursuant to 47 U.S.C. Section 230 (d), as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors.
13. Indemnification
You agree to indemnify, defend and hold us, our affiliates, distributors, partners, licensors, advertisers and sponsors, and our and their directors, officers, employees, consultants, agents and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees—except where prohibited by law) and other expenses that arise directly or indirectly out of or from (a) your breach of these Terms, including any violation of the rules set forth in Section 2 above; (b) your Submissions; and/or (c) your activities in connection with the Site.
14. Disclaimer of Warranties
THE SITE, INCLUDING ALL MATERIALS INCORPORATED THEREIN, IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, CITRO AND ITS SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you. WE AND OUR SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, ADVERTISERS, SPONSORS AND AGENTS DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, THE SERVER(S) ON WHICH THE SITE IS OFFERED OR ANY SOFTWARE INCORPORATED INTO THE SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. NO OPINION, ADVICE OR STATEMENT OF CITRO OR ITS AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, ADVERTISERS, SPONSORS OR AGENTS, WHETHER MADE ON OR THROUGH THE SITE OR OTHERWISE, SHALL CREATE ANY WARRANTY. YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK.
15. Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEITHER CITRO COSMETICS AND SKIN CARE NOR ANY OF OUR SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA, LOST PROFITS, LOSS OF GOODWILL OR ANY OTHER INTANGIBLE LOSSES), EVEN IF CITRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MAXIMUM LIABILITY OF CITRO ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SITE IS LIMITED TO THE AMOUNT YOU PAID TO US. IN ALL CASES, CITRO WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
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16. Exclusions and Limitations
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE EXCLUSIONS OF CERTAIN LIABILITY LIMITATIONS. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS 13 (INDEMNITY), 14 (DISCLAIMER OF WARRANTIES) AND 15 (LIMITATION OF LIABILITY) MAY NOT APPLY TO YOU. IN PARTICULAR, IF YOU ARE A RESIDENT OF NEW JERSEY, SECTIONS 13, 14 AND 15 OF THESE TERMS AND CONDITIONS SHALL NOT APPLY TO YOU, NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN OR IN ANY LINKED, INCORPORATED OR OTHERWISE REFERENCED DOCUMENT, POLICY OR TERMS AND CONDITIONS.
17. Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Sales Support department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized illegal activity. We take these measures to protect our customers as well as CITRO from fraud or other unauthorized or illegal activity.
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18. Miscellaneous
These Terms are governed by and construed in accordance with the laws of the State of Massachusetts, United States of America, without regards to its principles of conflicts of law. You agree to submit to the exclusive jurisdiction of any State or Federal court located in the County of Middlesex, Massachusetts, United States of America, and waive any jurisdictional, venue or inconvenient forum objections to such courts. If any provision of these Terms, or the application thereof to any person, place or circumstance, shall be held by a court of competent jurisdiction to be invalid, void or otherwise unenforceable, such provision shall be enforced to the maximum extent possible, or, if incapable of such enforcement, shall be deemed to be deleted from these Terms, and the remainder of these Terms and such provisions as applied to other persons, places and circumstances shall remain in full force and effect. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default, nor shall any delay or omission on the part of either party to exercise or avail itself of any right or remedy that it has or may have hereunder operate as a waiver of any right or remedy. This is the entire agreement between us relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between us with respect to such subject matter. These Terms are not assignable, transferable or sublicensable by you except with our prior written consent. These Terms may not be modified or amended except as set forth in the introductory section of these Terms. Any heading, caption or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.
If you have any questions or comments regarding these Terms, please contact CITRO.
Privacy
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. All of the customer data we collect is protected against unauthorized access by physical security means.
When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Cookies: When you use our site, we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file which websites store on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to www.citrocompany.com The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Shipping & Returns
Shipping
Please allow 5 business days for your order to be processed. We do not ship to P.O. Boxes.
Returns
Returns must be made within 30 days of the purchase date for allergies. We do not refund any other reasons. Please be sure you like the color before you make your purchase
Damaged Items
Please send us an email at info@citrocompany.com within 3 days of receipt to report any damage. All original packing materials and cartons must be retained for inspection purposes.
Shipment Refusals
Please arrange to be available to accept your shipments. If an order is returned due to incorrect address or it was refused, or no one was available to receive it, you will be responsible for the shipping charges and a 25% re-stocking fee.
Product Information
Animal Testing
None of CITRO products are tested on animals. As assured by our suppliers, raw materials purchased by CITRO are not tested on animals and we do not test our finished products on animals. This is in regulation with E.U. cosmetic standards.
E.U. Registered Products
Some of our bestselling formulas are registered with the European Union. Please check the products for further information.
Contact Us.
Email: info@citrocompany.com